See entire support ticket thread: old-support-ticket-email
On 11/27/2013 02:43 PM I submitted the following. As of today this is not resolved.
I’m set to get bcc’d on email enom sends to my customers. One of my customers got an email and I went to go find it in my email@example.com inbox, but it’s not there. This is very disturbing to me, and exactly why I am having you host firstname.lastname@example.org.
Here’s the email my client forwarded to me:
On 2013-11-25 2:48 am, J. Hammock & Associates, LLC wrote:
Dear Cheryl Woods:
This is a final reminder that we were unable to renew the following services under your account ‘gorgegirlfriday’:
Service Expire Date Description
Registration 11-27-2013 gorgegirlfriday.com
All dates are in MM-DD-YYYY format.
Although these services were set up to auto-renew, the credit card information that we have on file is either invalid or has been declined.
For domains and domain services: Unless they are renewed, these services, such as hosting or pop email, will expire. Expired domain names may become available for registration by other parties, and other services will be deleted.
You can login to your account and update your credit card information by following the steps below:
1. Go to http://www.hammock-registration.com.
2. Login to your account.
3. Click on the ‘My Account -> Account Settings’ link.
4. Update your credit card information. Remember to save your changes.
After updating your credit card information, we will re-attempt to process the renewal order for you.
If you have any questions, please reply to this e-mail. Thank you for using our domain name services.
J. Hammock & Associates, LLC
I called enom support and they confirmed that I’m not receiving bcc email that enom is sending to my clients.
Can you fix this for me? It’s very important that I get bcc’d on email sent to my clients. I don’t trust them to follow up on renewals, and if someone is about to lose a domain name, I want to be able to intervene and help them out. I can’t do that if I’m not getting copies of their enom email.
The reason I had email@example.com hosted by you is because this has happened before, and you blamed the mail server I was using. Well, now you’re providing the mail server, so you can’t blame the other guy now. You are the other guy.
Sorry I sound pissed here. I just want to make sure I’m getting bcc’d on email my clients get. Email from enom to enom shouldn’t disappear.